Under the Consumer Contracts Regulations (2013), you have the right to decide to cancel your online order within 14 days of receipt of the item (or the last item of a split order), and receive a refund of the item and delivery costs (unless you chose to pay for a delivery method more expensive than our standard delivery method)
If you wish to cancel your online order please contact us within 14 days of receiving the item (you then have another 14 days within which to return the item).
Please note that under the Consumer Contracts Regulations, the cost of returning unwanted goods purchased online is born by the customer.
Any unwanted items purchased online and returned under the Regulations must be returned, in original packaging and condition, as new, undamaged, unused and in a resalable condition. Any free gifts or promotional items supplied must also be returned. You should not handle/unwrap items beyond what is strictly necessary to establish their nature, characteristics and function (as you would if viewing them in store). We may reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods were as expected, which has decreased the item's value.
The right to cancel within 14 days does not apply to items made to your specifications, or personalised items, or software (for example embroidery software) where the wrapping seal has been broken. It does not apply to items purchased in store.
Please contact us prior to returning a sewing machine for any reason - we can advise on troubleshooting which may give a remedy for a perceived fault, or if necessary we can advise on the best packaging and postage methods for return.
If your item is faulty, not as described, or unfit for purpose, please contact us before returning it. Do not attempt any repairs or alterations yourself. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of un-merchantable quality at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer. The cost of returning these items only is borne by us (we will require a receipt of postage).
We recommend that you obtain proof of postage when returning any goods, as we cannot accept responsibility for goods lost in transit.
We will process refunds within 14 days of receiving the item (or 14 days of receiving proof of receiving evidence of return, if earlier). Refunds will be made using the same means of payment as were used in the initial transaction. No fees will be incurred.
Our policy is only to accept return of unwanted items purchased online within the first 14 days (under the Consumer Contracts Regulations), and otherwise only to accept returns of items (whether purchased in store or online) which are faulty, not as described, or unfit for purpose as required by law. If we waive this policy on occasion to allow returns outside these parameters, this shall not consitute an undertaking to waive this policy in the future.