SERVICING AND REPAIRS
Machine services and repairs have now resumed
Please note that we are not able to take any bookings for machines in advance. The machine needs to be bought to the shop during opening hours and will be booked in on arrival. The expected turnaround is ten days*, and you will receive a telephone call when the machine is ready to be collected. Please see our Covid-19 Update for opening hours.
Please note that we are no longer able to offer same-day services.
Thank you for your patience and support. We look forward to welcoming you back to the shop soon!
SEWING MACHINE SERVICE F.A.Q.
What is your service charge?
Our charges depend on the type of machine you want serviced:
- Sewing machine: £49 (excluding parts)
- High-end computerised sewing machine: £59 (excluding parts)
- Embroidery machine: £69 with unit, £59 without unit (excluding parts)
- Overlocker: £59 (excluding parts)
- Multi-needle embroidery machine: £199 (excluding parts)
Does the standard service charge include parts?
The standard service charge is made when the machine is deposited with us and any parts required will be charged on collection.
More complicated repairs may incur additional labour costs.
What does a service include?
During the service we will strip off the machine, clean out with compressed air, lubricate with our special Teflon based lubricant, carry out any adjustments, replace broken or worn parts (parts charged extra), assemble, clean and test sew.
*machine turnaround time is subject to staff availability as dictated by NHS Test & Trace procedures